Pastoral Lead series
How to manage the toughest parents and most challenging behaviour cases
Managing Difficult Parents
IDENTIFIED NEED
- Angry parents that need calming
- Parents laying blame
- Unrealistic expectations
LEARNING OUTCOMES
- Able to de-escalate volatile situations
- Reaching resolution
- Improved communication
Managing The Toughest Behaviour Cases
IDENTIFIED NEED
- The hardest cases take up the most time and effort
- Most of the toughest cases spiral out of control with inevitable bad endings
LEARNING OUTCOMES
- How to catch cases early and build in prevention
- Minimising your time spent on tough cases
- Simple rules for applying the legal over the moral
- Methods for stopping cases spiralling out of control
